At innovixwatch.com, customer gratification is our top priority. We designed our Return and Exchange Policy to provide a clear, fair, and seamless experience for every watch enthusiast and partner we serve.
Every timepiece undergoes a rigorous inspection by our quality control team at the time of packaging. If an item is shipped from our facility in a damaged or flawed condition, innovixwatch.com accepts 100% responsibility.
Shipping and Handling charges are non-refundable in cases of Returns, Exchanges, or Order Cancellations (if the shipment has already departed our warehouse).
Shipping Policies for Returns
Free Shipping Adjustments: If your original order qualified for free shipping, the initial outbound shipping cost will be deducted from your final refund credit.
Specialty & Limited Edition Brands: Orders containing limited-run watch brands or bespoke collections cannot be cancelled once placed. These items are eligible for exchange only.
Watch Accessories & Straps: Individual watch samples, sizing links, and standalone leather/rubber straps are final sale and non-returnable.
Opened or Worn Items: If the returned timepiece or packaging has been opened, unsealed, or shows signs of handling, a 15% Restocking Fee will be deducted from your total refund amount.
Unsealed / Display Units: Open-box display units and unsealed showcase models fall under the 15% restocking fee requirement, as we cannot guarantee they remain unworn once removed from our facility.
Delivery Protection & Signature Confirmation
Transit Insurance: Many orders placed on innovixwatch.com are fully insured against theft and accidental damage during transit. Once your package is signed for and delivered to your specified address, insurance coverage terminates.
Opting Out: If you choose to opt out of Signature Confirmation during checkout, Innovix Watch assumes no responsibility for lost, stolen, or damaged packages post-delivery.
Refund Requirements & Guidelines
Installment Payment Gateways: Orders processed via flexible financing solutions (such as Afterpay, Shop Pay Installments, or similar gateways) may not be eligible for standard returns or cancellations.
Third-Party Payment Processing Fees: If an order paid via PayPal is cancelled or returned, applicable PayPal transaction fees will be deducted prior to issuing the net refund.
Tracking & Receipt: The return package must arrive at our distribution facility with verified tracking proof before the refund evaluation process can begin.
| Refund Type | Timeframe | Condition Requirements |
| Full Refund | Within 15 days of purchase date | Returned in exact original condition: unopened, factory-sealed, unworn, undamaged, and complete with all original tags, display boxes, manuals, and warranty cards. |
| Partial Refund (15% Fee) | Within 15 days of purchase date | Returned with broken seals, opened packaging, or display-grade condition without signs of wear. |
| Ineligible for Return | Exceeding 15 days or used | Items showing signs of wear (scratches on case/crystal, sized bracelets), altered parts, or final sale accessories. |
How to Initiate a Return
Before sending any package back, please contact our support team at support@innovixwatch.com. A customer representative must authorize and approve your Return Merchandise Authorization (RMA) prior to shipping!